Refund Policy
Last updated: 30 May 2026
1. Overview
MIROR works closely with each client to ensure satisfaction with personalized AI infrastructure and setup services. We aim to resolve concerns through communication and adjustments before considering refunds.
2. Eligibility
Refund requests are evaluated on a case-by-case basis. Generally, refunds may be considered if services have not yet been substantially delivered, or if there is a documented failure to meet agreed-upon deliverables that cannot be remedied.
3. Process
To request a refund, contact us at support@nixopus.com within 14 days of the relevant service delivery. Include your order details, the reason for the request, and any supporting information. We will respond within 5 business days.
4. Non-Refundable Items
Completed persona captures, delivered knowledge archives, and fully deployed infrastructure that has been accepted by the client are generally not eligible for refund. Ongoing personalization and advisory services rendered are also non-refundable.
5. Dispute Resolution
We prefer to resolve disputes through direct dialogue. If a refund request cannot be mutually resolved, we will work in good faith to find a fair alternative such as service credits or additional support.
6. Contact
Refund inquiries can be directed to support@nixopus.com.